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Privacy Policy

No Limits Sports Pty Ltd (“No Limits Sports”, “NLS”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information and how you can contact us about your personal information or raise a privacy concern.

We seek to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.

1. What personal information we collect

The personal information we collect depends on how you interact with us and may include:

  • your name;
  • email address;
  • telephone number;
  • organisation, school, childcare, OSHC or other service details;
  • job title or role;
  • information contained in enquiries, booking requests and other correspondence;
  • information relating to the sports, activities or programs you enquire about or book;
  • billing, payment and transaction information;
  • information about coaches, contractors, employees and job applicants, including qualifications, experience, availability, references and compliance documentation;
  • information required for child safety, safeguarding, Working with Children Check or similar compliance purposes;
  • photographs, videos or other media where appropriate consent or authority has been obtained;
  • technical information associated with your use of our website, such as IP address, browser/device information and website usage information; and
  • any other information you choose to provide to us.

Where our services involve children, we may also receive limited personal information about children from parents, guardians, schools, OSHC providers or other organisations. We aim to collect only information reasonably necessary for providing our services, managing safety and fulfilling our legal and contractual obligations.

2. How we collect personal information

We may collect personal information:

  • directly from you when you contact us;
  • when you submit an enquiry, booking or other form through our website;
  • when you communicate with us by telephone, email or other electronic means;
  • when you book or participate in one of our programs;
  • from schools, OSHC providers, childcare providers, sporting organisations and other organisations engaging our services;
  • from parents or guardians;
  • when you apply to work or coach with No Limits Sports;
  • from referees and other parties involved in recruitment or compliance processes;
  • through our website and associated technology, including cookies and analytics tools; and
  • where permitted, from publicly available sources and third parties.

Where reasonably practicable, we collect personal information directly from the individual concerned.

3. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries and providing quotes;
  • organising, administering and delivering sports, dance, martial arts and other programs and activities;
  • communicating with schools, OSHC providers, parents, clients and other organisations;
  • managing bookings, scheduling and program delivery;
  • processing payments and maintaining business records;
  • recruiting, onboarding, scheduling and managing coaches, employees and contractors;
  • meeting child safety, safeguarding and other compliance requirements;
  • managing incidents, complaints and enquiries;
  • maintaining and improving our services and website;
  • sending service communications;
  • marketing our services where permitted by law;
  • meeting our legal, regulatory, insurance and contractual obligations; and
  • operating and administering our business.

We will generally only use personal information for the purpose for which it was collected, a related purpose that would reasonably be expected, where consent has been provided, or otherwise as permitted or required by law.

4. Information relating to children

No Limits Sports provides programs and activities involving children and young people.

We recognise the importance of protecting children's privacy and take reasonable steps to limit the personal information we collect about children to information required to safely and effectively provide our services.

Depending on the program, information about a child may be provided to us by a school, OSHC provider, childcare provider, parent, guardian or other organisation responsible for the child.

We do not knowingly use children's personal information for unrelated direct marketing purposes.

5. Sensitive information

In some circumstances we may need to collect sensitive information, such as information relevant to health, safety, accessibility or participation in an activity.

Where applicable privacy laws require it, we will only collect sensitive information with consent or where collection is otherwise authorised or permitted by law.

We seek to limit the collection and use of sensitive information to what is reasonably necessary for the relevant purpose.

6. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

  • our employees, coaches and contractors;
  • schools, OSHC providers, childcare providers and organisations involved in delivering a program;
  • technology, software, website hosting and IT service providers;
  • customer relationship management, communications and administration providers;
  • payment processors, accountants and financial service providers;
  • insurers, professional advisers and legal advisers;
  • government, regulatory, sporting or child-safety bodies where required or appropriate; and
  • other service providers that assist us in operating our business.

We may also disclose personal information where required or authorised by law or where necessary to protect the safety, rights or property of an individual or No Limits Sports.

We do not sell personal information to third parties.

7. Overseas disclosure and cloud services

Some of the technology and service providers we use may store or process information outside Australia.

As a result, personal information may in some circumstances be disclosed to, or accessible from, overseas locations.

Where Australian privacy laws apply to an overseas disclosure, we will take reasonable steps required by those laws in relation to the handling of that information.

Because our service providers and their data-hosting arrangements may change from time to time, please contact us if you would like further information about potential overseas disclosures relevant to your personal information.

8. Website, cookies and analytics

Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve our services.

Information collected through these technologies may include your IP address, browser type, device information, pages visited, referring website and general website usage information.

You may be able to control or disable cookies through your browser settings. Disabling some cookies may affect the functionality of our website.

9. Direct marketing

We may use personal information to communicate with existing or prospective clients about No Limits Sports services, programs and opportunities where permitted by law.

You can opt out of receiving marketing communications from us at any time by using the unsubscribe function provided in the communication or by contacting us.

We will not require you to continue receiving marketing communications as a condition of using our services where the law gives you the right to opt out.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate technical, organisational and access controls.

No electronic transmission or storage system is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

11. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, insurance, safeguarding, accounting and business requirements.

Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it where required by applicable privacy law.

12. Access and correction

You may contact us to request access to personal information we hold about you or to request that information be corrected.

We will respond to requests in accordance with applicable Australian privacy laws.

There may be circumstances in which we are permitted or required to refuse access. If this occurs, we will provide an explanation where required by law.

13. Privacy concerns and complaints

If you have a question or concern about how we handle personal information, please contact us using the details below.

We will review privacy complaints and aim to respond within a reasonable period.

If the Privacy Act applies to the relevant matter and you are not satisfied with our response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Third-party websites

Our website may contain links to websites operated by third parties.

No Limits Sports is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit. 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or information-handling practices.

The current version will be published on our website and will show the date it was last updated.

16. Contact us

For questions, requests or complaints relating to privacy, please contact:

No Limits Sports Pty Ltd
Sydney, NSW, Australia
Email: coaching@nolimitssports.com.au
Website: www.nolimitssports.com.au